Multichannel B2B customer support for growing teams
Give business customers a consistent point of contact across the channels they use. DZSIEC helps organize incoming chat, email and phone requests so each is tracked, understood and routed to the right person.
Channels connected by a shared follow-up process
Support can use tools such as Crisp or Intercom for chat, an email or ticket queue, and Aircall for phone. Tool choices and access are confirmed against the systems you already use.
Triage and handoffs that retain context
Requests are categorized by topic and priority. Useful details are recorded before a handoff to sales or technical teams, reducing repeated questions and inconsistent replies for the customer.
A customer experience that sounds like your business
Replies follow your tone, service rules and information approved by your team. Recurring questions can inform a knowledge base, while sensitive cases follow a defined escalation path.
Measures that help you manage the service
Where the tools allow it, you can review volume by channel, response times, contact reasons and customer feedback. Metrics should be read in context; no outcome is guaranteed.
Related services and guidance
Read the guide to structuring and tracking support operations
Define a practical scope
Share your context, tools and team priorities so we can discuss scope and working arrangements before any engagement.
Discuss your customer support workflow →Frequently asked questions
Who is this support for?
DZSIEC works with startups and SMBs looking to structure IT support, their Microsoft 365 environment, or B2B customer care.
Can support be delivered remotely?
Yes. Support is delivered remotely in France, Belgium, and internationally; occasional on-site visits may be possible in Paris, Brussels, and Casablanca.
How is the scope defined?
An initial discussion clarifies your tools, team, priorities, and responsibilities before scoping a one-off or ongoing engagement.