Support that makes
technology simple.
Freelance Tier 1/Tier 2 IT Support Consultant & B2B Customer Care Specialist. I partner with growing startups and SMBs to streamline helpdesk operations, administer Microsoft 365, secure hybrid Mac & Windows fleets, and deliver frictionless omnichannel support.
15+ years of hands-on expertise powering technical peace of mind
I am Driss ZUFRI, an independent IT consultant specializing in enterprise user support and B2B customer success. My mission is to provide founders and SMB leaders with the operational serenity that comes from a dependable IT infrastructure and responsive helpdesk.
Having operated across high-stakes, mission-critical environments, I combine technical engineering discipline, cybersecurity rigor, and genuine human empathy. You get the expertise of a senior IT Lead with the agility and responsiveness of a dedicated freelance partner.
A reputation built across demanding environments
From international emergency relief to government public sector infrastructure, over 15 years delivering under strict operational SLAs.
Telecom Operators & ISPs
Real-time incident response, network infrastructure troubleshooting, and strict adherence to 24/7 service availability SLAs.
Ministries & Institutions
Heavily regulated IT environments, security clearances, strict least-privilege access governance, and rigorous audit standards.
Doctors Without Borders (MSF)
Decentralized international field IT support, infrastructure resilience in degraded environments, and rapid incident response.
Startups & Growing SMBs
Zero-friction helpdesk setup, Microsoft 365 governance, hybrid Mac/Windows fleet standardization, and automated onboarding.
6 specialized pillars to streamline and secure your IT
Comprehensive coverage across user support, systems administration, and B2B customer success.
Outsourced Tier 1/Tier 2 Helpdesk
Rapid and empathetic resolution of daily user incidents via secure remote access. Hardware, network, and application troubleshooting backed by clear response-time SLAs.
Explore this service →ITSM Ticketing Management
Implementation and management of ITSM platforms (Jira Service Management, GLPI, Zendesk). Accurate incident classification, automated routing, and monthly KPI reporting.
B2B Multichannel Customer Care
High-touch communication for your users and clients: live chat (Crisp, Intercom), responsive email ticketing, and professional phone support (Aircall VoIP). High CSAT/NPS focus.
Explore this service →Windows, macOS, M365 & MDM Admin
Microsoft 365 cloud governance, Entra ID identity administration, MFA enforcement, and Conditional Access policies. Cross-platform endpoint management via MDM (Intune, Jamf).
Explore this service →Knowledge Base & IT Procedures
Writing clear, accessible documentation and step-by-step operating procedures (SOPs) in Notion or Confluence. Building self-service knowledge portals to empower team autonomy.
Onboarding & User Training
Turnkey new-hire checklists: zero-touch endpoint provisioning, automated software installation, and role-based permissions. Airtight offboarding protocols and security hygiene coaching.
FAQ — Support IT et service client
Who is this support for?
DZSIEC works with startups and SMBs looking to structure IT support, their Microsoft 365 environment, or B2B customer care.
Can support be delivered remotely?
Yes. Support is delivered remotely in France, Belgium, and internationally; occasional on-site visits may be possible in Paris, Brussels, and Casablanca.
How is the scope defined?
An initial discussion clarifies your tools, team, priorities, and responsibilities before scoping a one-off or ongoing engagement.
Let's discuss your IT infrastructure
Get a complimentary 30-minute discovery audit to identify current bottlenecks in your helpdesk or IT workflows.
Delivered 100% remotely across Europe and worldwide. On-site interventions available upon request in Paris, Brussels, and Casablanca.
Please try again or contact me directly by email at contact@dzsiec.net.